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© CLAUDIA CHLOE 2019

FAQ & POLICY

Any questions or concerns can be emailed to hello@claudia-chloe.com

How long will it take for my order to ship?

All prints are made to order.

Please allow approximately 7-10 business days for production.

During promotional sales, production can take up to two weeks based on the volume of orders placed.

We are a small company doing our absolute best to get everything out as efficiently as possible while ensuring that quality and care go into each individual order placed.

But it's my wife's birthday in 3 days, can you ship sooner?

If you need your print sooner, please just shoot us an email. Production of unframed paper prints can almost always be rushed if necessary

Do you accept returns?

All prints and products are made to order. At this time, all sales are final. 

What do I do if my print arrives damaged?

Should the print arrive damaged in any way, a replacement will be shipped immediately as long as proof of damage is provided.

I saw a print on your instagram but can't find it here, can I still purchase?

Of course! Just shoot an email or DM including the image and a custom print can easily be made!

Can you print larger than the listed sizes?

In some cases, unframed paper prints can be made up to 40x60" .

Please shoot us an email including the name of the image you are interested in. 

Can you print or frame a square or custom size? 

Absolutely! Just ask! We can even do diptychs or triptychs!

What is a diptych/triptych?

This is when one image is broken up into 2 or 3 separate prints. 

At the largest possible option, most of our images from 2017 can be be split into 2 vertical 32x48 canvases, filling up to 70" of horizontal wall space!

Why is my print more cropped than the listed image?

As mentioned on each image listing, sizes 8x10-16x20 are slightly cropped to fit a 4x5 dimension instead of the standard 2x3.

This is done for your convenience so the prints can fit in most standard frames. If you are ordering one of these smaller sizes and want to ensure a certain side of the image is included in the final print, just specify this in the notes at checkout!

Why isn't my canvas or framed print signed?

All unframed paper print orders are printed in-house, signed and shipped via USPS.

Canvas prints are produced by a small company in Colorado, where they are shipped via UPS Ground.

Framed prints are printed and shipped through Framebridge, located in Kentucky.

What size frame do I order?

Order the same size frame as the print purchased. For example, if you order a 20x30 print, order a 20x30 frame. The final product will be larger by approximately 8" in length and width.

Can I apply a sale price to a previous order?

No. Promotional sales are valid only on orders placed within the dates that the sale is occurring. No exceptions.

Do you ship internationally?

Yes! At this time we can ship unframed paper prints up to size 24x36 internationally.